Questions to ask about their experience.

QA: 
Question: 
How many solar power systems has your company sold/installed in the past?
Relevance: 
This points to their size and experience, however again, size is not always a measure of quality so both must be considered.
Answer: 

Solargain is proud to have grown our commercial division to a market-leading position nationally. We have installed and commissioned approximately 9MW of commercial solar (10kW to 100kW) since January 2013, one of the highest volumes for any solar company in the country.

View our Business Case Studies

Question: 
How long have you personally been in the solar industry?
Relevance: 
Again, is the person you are dealing with a transient, short-term industry participant or a long term, knowledgeable, qualified product expert?
Answer: 

Solargain has been in the solar PV industry since 2008. Our Commercial division has over 10 staff dedicated solely to delivering large scale commercial solar projects who have been in the industry for a number of years.

Our Commercial sales consultants are backed up by professional technical support, with a number of Solargain Commercial staff with not only industry experience but formal qualifications in renewable energy and/or electrical certifications.

We also engage a number of consulting engineers with long-term solar experience for large scale projects at Solargain.

Find out more about us

Question: 
Can you explain the various network, engineering and electrical certifications/approvals you provide with my system?
Relevance: 
Compliance requirements vary from state to state. Make sure your quote includes everything necessary for your system to be fully connected and functioning. This will help you compare prices and help gauge the customer service experience with the solar retailer.
Answer: 
Solargain has an in-depth understanding of the unique regulatory environments in every state we operate in. If your chosen installer does not have significant experience and presence in your own state, they may fail to secure the relevant approvals in time and delay your installation. This means it will take longer than they promised for your system to start delivering energy savings. We deliver complete and accurate applications to distributors and network operators as quickly and efficiently as possible, ensuring timely processing and approval.
Question: 
Can you provide examples of systems sold to other clients in a similar industry, and contact details of references that would be happy to speak with me?
Relevance: 
As the commercial market is maturing, an experienced solar retailer should be able to provide several examples of like systems they have sold and installed for organisations similar to yours. A confident solar retailer should offer you a wide choice of customers for to you contact as references.
Answer: 
We'd be happy to provide you with several names as part of our proposal, and we always aim to use examples from an industry or business similar to your own. Or, for more information, you can simply visit our Business Case Studies page for details of the various industries and customers we're proud to have installed PV systems for.
Question: 
Can you provide the contact details of references that are happy to speak with me?
Relevance: 
A confident solar retailer should offer you a wide choice of customers for to you contact as references.
Answer: 
Solargain will provide you with several names as part of our proposal, generally from an industry or business similar to your own, or as many names as you would like to contact! Our past customers are our greatest advocates
Question: 
What kind of support is available via your local office nearest to me?
Relevance: 
Understanding what resources the company has in your locality is important because many solar companies claim to be able to provide national support. Often, this is merely over the phone, not the 'boots on the ground' local support you had hoped for.
Answer: 
Solargain has branches and distributorships across the country and we have a team dedicated solely to providing solar PV solutions for businesses.